Must be able to take direction and feedback well.

Must be willing to cross train and learn about other Housekeeping positions.

Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Must be willing to work any days/hours as needed or required to meet business needs.

Must be able to successfully pass a pre-employment drug test and background investigation.

Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.

Special Requirements, Licenses, and Certification

One (1) year Hotel Housekeeping experience, preferred.

High School Diploma or General Educational Degree (GED) equivalent, preferred.

Other duties may include those of the Room Attendant, House Person and Hotel Porter.

Occasionally performs other duties as assigned.

Gives basic instruction and information on all promotions and special events, as requested.Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.Performs a variety of duties with extreme care and safety, knowledge to operate all tools, equipment, computers, and proper chemical usage.

Performs other duties as requested by management.

Monitors guest satisfaction scores and works toward increasing departmental and overall guest satisfaction.

Assists with other housekeeping tasks in the event of staffing shortages.

Folds, stores and distributes towels and linens.

Sorts, counts, and pre-treats soiled linens in preparation for laundering.

Operates finishing equipment, including flatwork ironer, spreader, and terry folder.

It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Isleta Resort and Casino Guest Service AgreementĪll Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.Įssential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Responsible for processing, sorting and organizing hotel linens and terry for cleaning while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta casino jobs